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Barwon Water Prices for 2017/18 and Beyond

Barwon Water is seeking community feedback on its proposal to keep future prices stable, fair and low for the next five year pricing period beginning July 1, 2018.

After public consultation, Barwon Water is required to submit its pricing proposal to the Essential Services Commission, the independent regulator of the water industry, which will make a final determination on the prices customers can be charged.

Managing Director Tracey Slatter said in developing the proposed prices Barwon Water had considered customer affordability, operating costs, new infrastructure requirements, current and future challenges, service levels and feedback gathered during the recent “Have Your Say on What You Pay campaign”.

“We know our customers want high quality services at affordable prices and are fully committed to keeping prices stable, fair and low,” Ms Slatter said. 

“While we’ve worked hard to keep our proposed bills as low as possible, some increases are necessary to fund infrastructure projects and other initiatives to ensure we continue to provide high quality, reliable water and sewerage services,” she said

“We are proud to have reduced prices by 1.6 per cent per year (excluding inflation) over the past four years and in this, the final year of our current pricing plan, prices will again fall by 1.6 per cent from July 1, 2017. After adjusting for inflation, the average residential customer bill will increase by $3.80 a quarter.”

The 2018-2023 plan proposes keeping average residential owner/occupier bills in 2018/19 at the same level as 2017/18 and not passing on any price increases other than the inflation rate.

Average residential owner/occupier bill increases from 2019/20 are proposed to be capped at 0.9 per cent each year plus inflation. 

Key investments over the next five years include:
•  $47 million to repair and replace ageing infrastructure
•  $14 million for new and upgraded infrastructure in regional growth areas
•  $25 million in renewable energy projects, and
•  an additional $500,000 annually on programs to support vulnerable customers.

Ms Slatter said the new pricing plan also proposed changes to the split between water volume charges and fixed volume charges for residential customers.

“Through our extensive consultation, customers told us they want even greater control of their bills. Fixed service charges will form a smaller portion of overall bills, while the water volume portion will increase. This means, even more than ever, customers can influence their total bill by using less water.”

She said this proposed change meant residential customers would experience different bill impacts depending on whether they pay fixed service charges, water volume charges or both. Full details are available via Barwon Water’s website. 

Non-residential customer bills will remain steady over the five years.
Consultation on the proposed prices is open until July, 23, 2017. 

The proposal can be viewed at